Support / FAQs
Welcome to The Key Connection Tech Support pages. Here you will find answers to frequently asked questions and instructions on how to best use your new large print keyboard and accessories such as how to reconfigure computer systems for different languages and driver downloads.
If your question is not answered here, please contact us at
or phone 800-870-1369.
What kind of connector (adaptor) do I need for my keyboard?
What do "hot" keys do and where are they located?
Are your keyboards Macintosh compatible?
Do your keyboards work with all computer systems?
How do I get my keyboard to type in a foreign language?
How do I switch from a foreign language back to English?
Do I need special software with my keyboard?
Will the foreign language keyboard translate the language?
How do I access the third or fourth character that is printed on some foreign language keyboards?
How do I use the accent marks on my foreign language keyboard?
How do I apply labels to my keyboard?
Can you provide a foreign language keyboard that is not listed on your website?
Can you provide foreign language keyboards in large quantities?
How long does it take to get the keyboard I am purchasing?
What shipping methods do you use and what are the shipping charges?
How do I return my keyboard or mouse if I have a problem?
ANSWERS
How do I connect my keyboard?
To connect your new keyboard, shut down and turn off your computer. Unplug your old keyboard and plug in your new keyboard into the same port. Please note: if the new keyboard has a USB connection it is best to plug this into a USB port on the back side of the computer. However, if no USB port is available a PS2 adaptor can be used (this is provided with some keyboards), simply attach the adaptor to the black USB cable and plug into your computer’s PS2 port.
What kind of connector do I need for my keyboard?
To determine what type of connector (adaptor) is required, simply follow the cord from the existing keyboard to your computer. Unplug the cord and match it to the picture to identify which one you will need. The USB adaptor is black and rectangular; the PS2 is purple and rounder.
What do "hot" keys do and where are they located?
The "hot" keys are a set of keys that allow a one touch shortcut to perform predefined functions such as access to multimedia and internet functions. The Keys-U-See® keyboard comes with
12 “hot” keys located at the very top of the keyboard (you will find information for their usage included in the keyboard instructions).
Are your keyboards Macintosh compatible?
If you are considering purchasing one of our large print, Keys-U-See® or foreign language keyboards for use with the Macintosh computer be advised that it was not designed for that purpose. Our keyboards were designed for use with the PC and offer limited use with the MAC operating systems 9.0 or newer. The function keys and ”HOT” keys will not work but the QWERTY (alphabet) and numbers will.
Do your keyboards work with all computer systems?
Our Keys-U-See large print keyboards and foreign
language keyboards are designed to function with the
following Windows operating systems; Windows 98,
Windows 2000, Windows ME, Windows XP and Vista on
computers supplying 5 Volts current to the USB or PS2
connection.
How do I get my keyboard to type in a foreign language?
You must change the settings in your computer's operating system. Check the Language Configuration page for detailed information on doing this.
How do I switch from a foreign language back to English?
In order to switch from a foreign language back to English, follow the instructions provided for your operating system in the Language Configuration page.
Do I need special software with the keyboard?
In most other cases you will not need special software, most of our keyboards use the standard keyboard drivers provided in the operating system running your computer.
To configure you operating system for a different language follow the instructions in the Language Configuration page.
Note that some languages may require you to install additional fonts.
Installation instructions and driver downloads are available online for the keyboards we sell that need this additional support. To use the special functions on our Multimedia keyboards you will need to install the appropriate driver available in the Downloads page. The keyboard will operate without the driver, but you will not be able to use the multimedia functions.
Will the foreign language keyboard translate the language?
No. Our foreign language keyboards are simply a tool that allows you to see the location of the language characters on the keyboard when the operating system is set to the language you are using.
How do I access the third
or forth character that is printed on some foreign language keyboards?
Some foreign language keyboards may have three (3) or
(4) characters printed on one (1) key. In order to
access these commands simply press the right Alt key
(key to the right of the space bar) and the key that has
the third command printed on it and the Alt and Shift
key for the fourth letter.
How do I use the accent marks on my foreign language keyboard?
Accent marks are used for several foreign languages to actuate the letter with the proper accent hit the accent key and the corresponding letter at the same time.
How do I apply labels to my keyboard?
Make sure your keys are clean and dry (using a standard
alcohol solution is recommended). To avoid having finger
marks on the labels we recommend using tweezers to
remove the labels from the backing and align on the
keycap. Once in position press firmly with your thumb
and hold for 10 seconds to set adhesive properly.
Do you have international language keyboards that are printed in just the foreign language (not bilingual keyboards)? (i.e. only Russian characters printed on the keys)
Yes. The Key Connection can provide custom foreign language keyboards printed with only a specific language.
Contact us at 1-800-870-1369 or by email at to discuss your needs.
Do you have keyboards that are printed in more than two languages (e.g. English, Hebrew, and Greek?)
Depending on the languages The Key Connection is capable of printing multiple languages on one keyboard. To get quotes on multiple foreign languages printed on one keyboard, contact us at 1-800-870-1369 or by email at .
Can you provide a foreign language keyboard that is not listed on your website?
Yes. The Key Connection has worked with many customers in providing both prototypes and production runs for new languages.
Contact us at 1-800-870-1369 or by email at to discuss your needs.
Can you provide foreign language keyboards in large quantities?
Yes. The Key Connection is capable of providing keyboards in large quantities.
Contact us at 1-800-870-1369 or by email at to discuss your needs.
How long does it take to get the custom keyboard I am purchasing?
We strive to process and ship your order within two (2) business days upon receiving your order for stock items; however this does not include delivery time. Delivery time is dependent on the shipping method you select. The keyboards we have listed on our site are either in-stock and ready to ship or
considered custom which will require assembly from
in-stock components. If the item requires assembly the
delivery time can be as long as two weeks and will be
shipped upon completion. If there will be a delay on getting your order shipped we will contact you to let you know about the delay.
Note: If the item code contains a "CU" (e.g. YKB-ARCU-BUSB) this indicates that it is an item that is made to order and will require assembly prior to shipping.
Do you ship internationally?
At this time The Key Connection ships retail orders to
addresses within the U.S.A. only. If you need one of our
products shipped to a location outside of the U.S.A.
please check with one of our
international resellers.
What shipping methods do you use and what are the shipping charges?
We offer the following shipping options: UPS Ground, UPS 3 Day Select, UPS 2nd Day, and UPS Next Day.
Shipping costs are calculated based on your order total. If your Shopping Cart Order Total is more than $750.00 call us at 1-800-870-1369 or email us at . We will work with you to find the best transportation method for your needs.
RETURN POLICY
PLEASE NOTE: The return policies
below are subject to change.
Returns will not be accepted without a Return
Merchandise Authorization (RMA) number.
We guarantee your satisfaction of our product within
fourteen (14) days of receipt.
If you are not happy with the product, you may return
new and uninstalled products in resalable condition for
a full credit, excluding shipping and handling charges.
Sorry, no cash refunds. You must contact us for an RMA
within fourteen (14) days of receipt of the product.
Please contact us by telephone 928-634-8500 or complete
the online RMA
request form. (This requires Adobe Acrobat® Reader, available free from Adobe®.) Your request will be reviewed and a
representative will contact you within two (2) business
days with an RMA number and the proper return address.
The RMA number must be displayed on the address label of
the return package.
All returns must be in the original packaging; packaged
securely to avoid damage in transit; and shipped via an
insurable, trackable shipping method. From Alaska,
Hawaii, and Puerto Rico, please send by insured U.S.
mail. We are not responsible for items that do not
arrive or arrive damaged in transit and for items that
arrive without an RMA #.
| Defective or Damaged
Product If the product is defective/damaged upon receipt, please contact us immediately, by telephone at 928-634-8500 or complete the online RMA request form. A representative will contact you within two (2) business days with an RMA number and the proper return address. The RMA number must be displayed on the address label of the return package. All returns must be packaged securely to avoid damage in transit, and shipped via an insurable, trackable shipping method. From Alaska, Hawaii, and Puerto Rico, please send by insured U.S. mail. We are not responsible for items that do not arrive or arrive damaged in transit. |
All RMA’s expire after
30 days and will be refused and returned to sender at
his expense.